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Irish Life

Irish Life changes how work gets done

Irish Life  logo

Irish Life implemented OpenText's process solutions to automate workflow, enhance reporting, and improve decision making.

Before, we used to spend a lot of time just managing the queue of work and moving work around. We realised there had to be a better way. The improvements since implementing MIDAS have been very significant. We’re now completing 99.9% of jobs in 5 days.

Donald O’Carroll, Director of Technical and Shared Services, Irish Life
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Challenge

Replace time-consuming, paper-based processes with automated systems to improve visibility, standardise processes and enhance customer service

Product(s)

Value

  • Increased productivity by 35%
  • Boosted staff morale
  • Improved customer service
  • Enabled the business to confidently expand into new markets

About Irish Life

Irish Life is part of the Irish Life and Permanent group of companies. With a focus on quality and personal service, Irish Life offers a wide range of financial products including company and personal pensions, savings products, life cover and insurance policies to individual and corporate customers.