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Great Clips

Great Clips Cuts Franchise Process Inefficiencies

Great Clips logo

Salon franchisor automates and shortens new store opening lifecycle with OpenText MBPM

Great Clips now has a highly automated means to manage and track the franchise lifecycle and the management team has real-time visibility into critical information.

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Challenge

  • Lack of process visibility
  • Uncoordinated, reactive management

Product(s)

Value

  • Increased new store openings from 150 to 250 a year
  • Shortened new store opening lifecycle by 15 percent
  • Consolidated databases from 35 to 4
  • Enhanced employee productivity, eliminating more than 40 hours a month of paper-based analysis

About Great Clips

Founded in Minneapolis in 1982, Great Clips has rapidly grown into North America’s largest salon franchisor. By perfecting a system for delivering competitively priced, high-quality cuts and perms to men, women, and children, Great Clips has opened over 2,600 salons in 130 markets across the US and Canada.