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AIA Australia Limited

AIA Australia Gains Holistic View of Customer Experience with OpenText Smart Process Applications for Insurance

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OpenText helps Australia’s largest group life insurer streamline business operations

This has been one of the most successful projects we have worked on, thanks to the collaborative approach of our partnership with OpenText. We look forward to working with OpenText to expand the solution for our future strategic initiatives and will continue to dedicate our resources to improving our services to our customers.

Graeme Turner, Chief Strategy, Projects, and Technology Officer, AIA Australia

Challenge

  • Ageing workflow and content management systems
  • Disparate view of customers across business functions

Product(s)

Value

  • Precise single view of customer engagement across all business functions
  • Scalability for future growth

About AIA Australia Limited

AIA Australia Limited is an independent life insurance specialist with over 40 years of experience building successful partnerships. One of the country’s leading life insurers, AIA Australia offers a range of products that protect the financial health and welfare of more than two and a half million Australians.