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Nationwide Building Society Builds Platform for Success

Mortgage lender and savings provider meets new time requirements with OpenText Process360

The fast, smooth, and transparent processes that OpenText has enabled are absolutely critical to retaining our customers’ respect and loyalty.

— Neil Crossley, Senior Operations Manager for ISA Processing, Nationwide Building Society

Learn how OpenText worked with Nationwide to implement a BPM platform to replace their legacy workflow management solution and improve customer account opening and servicing.


  • Lengthy processing times
  • Complex paper trail
  • Lack of transparency
  • Temporary hiring



  • Reduced transfer time from 21 to 15 days, complying with regulations
  • Eliminated three million pieces of paper per year
  • Improved transaction transparency
  • Drove time and cost savings
  • Extended value of existing technologies


Nationwide Building Society is the world’s largest building society. With assets of around £190 billion, Nationwide has more than half the market share for all UK building societies and is the country’s third largest mortgage lender and second largest savings provider. With a history that can be traced back to 1846, Nationwide has grown through a series of mergers and acquisitions, yet has always been committed to remaining a mutual society. For more information, visit: www.nationwide.co.uk.

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