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Bytes Systems Integration

Leading SI Centralizes and Streamlines Customer Support with OpenText Assure

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Bytes Systems Integration deploys a progressive IT service management strategy with OpenText Assure

OpenText is a beautiful fit; we can literally change almost any parameter and it adapts accordingly, due to the operational platform based on Assure. And it’s not just about delivering service management process deployment, it enables us to demonstrate clear operational business value, efficiency and return on investment. Without a doubt, this is the most effective solution I have ever worked with.

Brad Fraser, Financial Director, Bytes Systems Integration

Challenge

  • Company acquisitions, resulting in a complex IT infrastructure and client support matrix
  • Need to rationalize, streamline, and improve customer support operations

Product(s)

Value

  • Established a progressive service management strategy
  • Initiated a technology strategy that has helped the company differentiate itself from competitors by creating new services for its product portfolio
  • Solution has enabled Bytes to generate new revenue opportunities

About Bytes Systems Integration

Bytes Systems Integration is a leading systems integrator in South Africa with extensive experience and expertise in the design, implementation and operational management of customised IT solutions through the integration of hardware and software systems from global technology leaders. For more information, visit: www.bytessi.co.za.