Real Estate Company Transforms IT Service Management
Miller-Valentine Group uses OpenText Assure to provide an advanced IT Service Management solution to transform the way IT serves the business
- Difficult to give the business an accurate view of IT spend and IT infrastructure
- Need to change service offering to the business by moving from a traditional IT funding model to a paid-for service delivery model
- Miller-Valentine moves beyond the status quo of traditional Service Management Solutions by linking business processes to Service Desk delivery for IT asset management
- The organization can now support and drive best practice behaviors to performance indicators and requirements, in turn driving efficiencies in the management of the IT infrastructure assets and support functions
About Miller-Valentine Group
Founded in 1963, Miller-Valentine Group is a nationally recognized commercial and residential real estate company. Miller-Valentine Group creates total real estate solutions for both commercial and residential markets. For more information, visit www.mvg.com.