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Miller-Valentine Group

Real Estate Company Transforms IT Service Management

Miller-Valentine Group logo

Miller-Valentine Group uses OpenText Assure to provide an advanced IT Service Management solution to transform the way IT serves the business

Our IT department is now funded by the services we offer rather than a budget we’re allocated annually. This forces hidden IT support costs within the business unit to become visible to the whole organization. With OpenText Assure we can now realize the importance of building our business around its needs, rather than building the business around an IT vendor.

Michael Gutman, VP Information Technology & Information Services, Miller-Valentine Group

Challenge

  • Difficult to give the business an accurate view of IT spend and IT infrastructure
  • Need to change service offering to the business by moving from a traditional IT funding model to a paid-for service delivery model 

Product(s)

Value

  • Miller-Valentine moves beyond the status quo of traditional Service Management Solutions by linking business processes to Service Desk delivery for IT asset management
  • The organization can now support and drive best practice behaviors to performance indicators and requirements, in turn driving efficiencies in the management of the IT infrastructure assets and support functions

About Miller-Valentine Group

Founded in 1963, Miller-Valentine Group is a nationally recognized commercial and residential real estate company. Miller-Valentine Group creates total real estate solutions for both commercial and residential markets. For more information, visit www.mvg.com.