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Telenor

Norwegian Telco enhances service desk solution with OpenText Assure

Telenor logo

Telenor delivers an effective and scalable service desk solution across its HR, Finance, and IT Service Centers

Along with the revitalized and additional robust processes, the new Service Desk for Telenor has been deployed and is accessible globally. Subsequently, every shared Service Center now has a common support apparatus with integration running across underlying business systems.

Astrid Haukus, Telenor Project Leader

Challenge

  • Inconsistent approach to process, administration, and communication across its Service Centers
  • Large number of manual and time-consuming business processes and a sub-optimal support system
  • Need to improve the facilities, processes, and systems across its Service Centers

Product(s)

Value

  • More efficient processes and consistent, cost effective for support, administration and communication with users, customers, and suppliers
  • Improvement in response times, reduction in issue handling, and improved accuracy and customer satisfaction

About Telenor

Telenor Group is one of the world’s major mobile operators with operations in the Nordics, Central and Eastern Europe, and Asia, and 140 million mobile subscriptions. With 30,000 employees worldwide, Telenor Group offers a wide range of telecom-related services to consumers and enterprises. For more information, visit: www.telenor.com.