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Achmea

Insurance Company Gets a Digital Handle on Policies

Achmea logo

Achmea streamlines operational processes, improves customer experience with OpenText

Overall, employees now spend considerably less time on overhead issues and can focus more on their core work. This will allow us to increase our productivity by more than 20 percent and save several million euros.

Rob van Gennip, Program Manager, Achmea

Challenge

  • Disparate, limited access to files
  • Need to streamline processing

Product(s)

Value

  • Improved accuracy and speed of invoices
  • Increased efficiency by 20 percent
  • Enhanced customer service
  • Estimates cost-savings in millions of euros

About Achmea

Handling more than 1.2 million life and pensions policies, Achmea is one of the largest insurance companies in the Netherlands. The company has nine business units involved in insurance and financial services. The Achmea Group includes brands such as Zilveren Kruis Achmea, Centraal Beheer Achmea, Avéro Achmea, and Staalbankiers. For more information, visit: www.achmea.com.