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Lufthansa Miles & More

Europe’s Leading Frequent Flyer Program Soars with Digital Workflow

Lufthansa Miles & More logo

Lufthansa Miles & More speeds response time, cuts costs with OpenText MBPM

With OpenText MBPM, Lufthansa Miles & More is accelerating response times by simplifying complex manual procedures, integrating worldwide service with 24x7 availability, and increasing the speed of information sharing.

Challenge

  • Manual customer request processing
  • High logistics costs

Product(s)

Value

  • Increased ability to process 100,000 documents daily
  • More collaborative work environment that ensures documents are processed as quickly as possible
  • Decreased transport and logistics costs
  • Accelerated customer response times

About Lufthansa Miles & More

Lufthansa Miles & More is Europe’s leading frequent flyer program; founded in 1993. Members can collect miles from traveling on Star Alliance flights, on flights of 14 Lufthansa partner airlines, at more than 30 leading hotel chains, at 4 rental car companies, and at more than 50 other partner companies. These miles can then be used towards attractive bonuses. For more information, visit: www.miles-and-more.com.