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msg global solutions

Knowledge Management for More Process Efficiency

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As an internationally active service provider for the implementation of IT systems, msg global solutions lives through the knowledge of its staff. In order to make this knowledge available in international projects as well, the company has created a platform for knowledge management on the basis of OpenText Content Server 10.

Any project member who has a question that may be similar to one asked and solved in a different project can now find the answer very quickly in our knowledge management system. Context, flow of information, exchange of ideas, learning from one another in a company-wide system—all this makes us a knowledge organisation. OpenText Content Server 10.0 as the technical basis makes all this possible.

Peter Keller, Associate Director Competence Center BPM ECM Mobility, msg global solutions Deutschland GmbH

Challenge

  • International growth has made information flow and exchange of knowledge across time zones and continents more difficult
  • Loss of time due to long searching and duplicated work in information acquisition has reduced process productivity

Product(s)

Value

  • Worldwide access to centrally stored information prevents duplication of work and makes queries unnecessary
  • Information is delivered with context details and thus supports the generation of new knowledge
  • Integrated workflow control increases project transparency and process productivity