Adding Content to Digitised Information to Increase Efficiency and Reduce Processing Costs
REWAG able to digitise and speed up the processing time of incoming mail and the house connection file. Processing costs were reduced by 30 percent.
Incoming mail is now available to all the relevant individuals and processes, and can be dealt with immediately. As a result, we are able to work and able to respond to correspondence at least twice as fast as before.
- Slow processing of incoming mail
Integrate SAP with ECM to make workflows and processes more flexible
Shifting from the paper world to the digital world
Processing costs reduced by 30 %
Better customer service as REWAG can respond to customer enquiries more quickly
All the information can be found quickly and by any individual
Compliance with statutory requirements
- More efficient cooperation
For more than 30 years, REWAG has been responsible for the high-quality supply of energy and drinking water in and around Regensburg. With a team of 400 employees to ensure a reliable supply to approximately 200,000 customers region-wide, REWAG needed to find a solution to make internal, SAP-based information processes more efficient and user-friendly.
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