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London Borough of Hackney

The Future of Council Service Arrives in the London Borough of Hackney with OpenText

London Borough of Hackney logo

Out with the paper, in with Council Document Management (CDM)

A recent visitor from Capital Ambition Efficiency Challenge said it [Council Document Management (CDM)] was the best implementation he had seen. Uncashable benefits such as this contribute to Hackney's improving reputation.

Corporate Director of Legal and Democratic Services, London Borough of Hackney

Challenge

- Information spread across many locations and systems

- Difficulty finding the right information to service customers

- Lack of confidence in security, loss of documents and duplication

- Inability to meet current and future legislation and regulation

- Difficulty in automating processes

Product(s)

Value

- Accurate and reliable information supporting business processes

- Access to the right information, at the right time, by the right people

- Physical storage reduction

- Ability to adhere to current and future legislation and regulation

- Resources released to front line services