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Detroit Diesel

Detroit Diesel Improves Online Communications with OpenText Web Solutions

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Automotive engine manufacturer successfully launches new extranet using OpenText technology

The fact that OpenText Web Site Management takes IT out of the equation has been one of the biggest benefits. Contributors create the content and post it on the site without ever going to IT. It allows them to be responsive to the customers and makes the process much faster.

Eric J. Pigeon, Manager of Service Communications, Detroit Diesel

Challenge

Detroit Diesel had outdated and loosely structured Web site content. Their content management system was slow and inefficient and they struggled with an insecure retrieval system for service information.

Product(s)

Value

The organization now has an easy-to-use interface for Web content updates and secure access to service information via a new extranet. The new web content management system was implemented across multiple departments with fast user adoption.

About Detroit Diesel

For nearly 70 years, Detroit Diesel has been designing, manufacturing, selling, and servicing diesel engines. Best known for its signature Series 60 engine, Detroit Diesel is a recognized global manufacturer that ships thousands of powerful, fuel-efficient engines to customers every year.