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E.ON

E.ON Offers Customers Personalized Communications

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OpenText Exstream adds power to strengthen company’s marketing material.

OpenText Exstream is very object-oriented, providing reuse of content so we don’t have to invest vast amounts of time when it comes to making changes. We can change a content component in one place and it is automaticallyreplicated in every application where it appears.

Louise Pearson, Fulfilment Delivery Manager, E.On

Challenge

  • Incorporate marketing messages and campaign management in customized customer communications

Product(s)

Value

  • Reduces document production lead times from up to 10 weeks to just a matter of days
  • Improves document effectiveness using flow charts, diagrams, and images for greater clarity
  • Reduces the amount of paper used with environmentally-friendly results
  • Reduces call times and produces contact center savings due to clearer communications

About E.ON

E.ON is of the UK's leading power and gas companies - generating electricity, and retailing power and gas. Its part of the E.ON group, one of the world's largest investor-owned power and gas companies employing around 9,400 people in the UK.