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Premium Credit Limited

Premium Credit Slashes Costs with OpenText Multichannel Customer Communications

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OpenText Exstream helps bring control, agility, and cost reductions to customer communications.

OpenText Exstream has reduced the cost of template maintenance by 45 percent and has made us much more agile too.

Phil Rees, Multichannel Platform Leader, Premium Credit Limited

Challenge

  • High cost of outsourcing document template management
  • Long lead time to implement document changes
  • Email costs extremely high
  • Inability to shop around for more competitive print fulfillment

Product(s)

Value

  • Reduce annual template maintenance costs by 45 percent
  • Deploy document updates in under one hour, rather than weeks
  • Cut email costs dramatically by more than 99 percent
  • Provide greater internal control with no reliance on print provider

About Premium Credit Limited

Premium Credit Limited is the no.1 insurance premium finance company in the UK and Ireland. It supports 2,700 intermediaries and in 2016, the company helped more than 2.4 million customers, processing more than 30 million direct debits.