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Vhi Healthcare

Vhi Healthcare Streamlines Member Communication Processes

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OpenText Exstream increases quality and drives out complexity.

We chose OpenText Exstream because it provides us with an ability to produce quality documentation for our customers and enables us to streamline our process. We didn’t see that capability anywhere else on the market.

Damien Malone, Principal Technical Architect, Vhi Healthcare

Challenge

  • Replace inefficient and unsupported legacy Customer Communication Management (CCM) system

Product(s)

Value

  • Generates clearer, more concise and compliant member communications
  • Cuts workload and costs by replacing print and post with online delivery and greater use of website
  • Increases Vhi’s confidence and certainty in the standard of communications

About Vhi Healthcare

Since 1957, Vhi has been helping people in Ireland access the best quality private healthcare through its extensive range of products and services. With more than one million customers, Vhi continues to be the market leader for health insurance in the country.