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Center for Life Management

Center for Life Management Improves Patient and Staff Experience with OpenText™ ApplicationXtender

Center for Life Management logo

Transforming patient care by ensuring medical staff has immediate access to patient records to help deliver a better customer experience

The value goes well beyond staff savings—it is the customer experience. We really do believe technology helps us achieve our mission. All I have to do is watch staff interacting with the customers and I know we are delivering it.

Patrick Ulmen, Vice President and Chief Information Officer at Center for Life Management

Challenge

• Ten-year-old, traditional document management system was not evolving to help organization fulfill its mission
• Organization wanted an industry-leading document management system with strong ROI

Product(s)

Value

• Improves the customer and staff experience through reduced manual processes
• Reduces insurance card updating process time by as much as 24 hours
• Ensures provider access to patient records, improving patient care
• Shortens time to return document lists of final document medical records by 88 percent
• Reduces manual processes, freeing staff to perform more value-added work

About Center for Life Management

CLM provides a comprehensive complement of mental health and substance use services, psychiatric treatment, acute care, medication services, emergency intervention, and family support services for adults, children, adolescents and families. In addition, CLM works closely with a variety of regional health and human service providers to ensure that their mental health care is comprehensive, integrated and community-based.