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Minnesota Department of Revenue

Minnesota Department of Revenue Streamlines State Tax and Revenue Operations with OpenText Captiva

Minnesota Department of Revenue logo

The Captiva solution has been transformational for Minnesota Revenue, letting the agency expand its electronic processing of business and personal tax returns, voucher processing, and electronic and check payments

We believe we have established a blueprint for electronic tax return processing that other tax types and agencies can leverage, including revenue agencies in other states.

Cyndi Rowley, former Revenue Tax Operations Division Director

Challenge

• Inefficient processes for business tax returns
• Need to improve check and voucher processing and move to electronic deposit

Product(s)

Value

• Replaced time-consuming, manual processes and supported complex business tax return processing with automatic classification of more than 800 document types 
• Reduced overall time to deposit checks by at least 40 percent
• Reduced voucher processing types from 64 to three
• Reduced steps required for check presentment from seven to four
• Eliminated need for courier service for paper checks via electronic deposit

About Minnesota Department of Revenue

The Minnesota Department of Revenue manages the state’s revenue system and administers state tax laws. Revenue manages more than 30 different taxes and collects more than $20.5 billion annually. This money funds education, local government aid, property tax relief, social service programs, highways, economic development incentives and grants for businesses, and other state programs and operations.