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BNP Paribas Personal Finance

BNP Paribas optimises customer communications with OpenText Exstream

BNP Paribas Personal Finance logo

OpenText Exstream allows financial institution to improve customer experience with a more efficient communication

Thanks to Exstream, we’ve taken a big step towards going paperless: currently over 50% of our correspondence is paperless, and that’s just the beginning!

Kaboura Kouraty, Project Manager for Line of Business, BNP Paribas Personal Finance

Challenge

  • Need to manage projects more efficiently and to generate savings
  • Need to optimize client communications and make it flexible and scalable

Product(s)

Value

  • Over 36,000 templates were streamlined to less than 300 templates
  • Enable the easy management of over 250 brands
  • Client communications are more manageable and far more scalable

About BNP Paribas Personal Finance

BNP Paribas Personal Finance is the leader in France and in Europe for personal loans via its activities in consumer credit and mortgage lending.