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Donegal Insurance

Donegal Insurance Group Enhances Customer Communications

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OpenText Exstream saves time and money while improving document quality

OpenText Exstream gives us the ability to meet the demands of our customers, whether that’s agents or policy holders. It provides us with the flexibility and power to design modernized and professional documents quickly and efficiently.

Brian Donovan, AVP of Information Services, Donegal Insurance Group

Challenge

  • Need to find a technology that enables extra work without increasing headcount or impairing service
  • Need to streamline the production and delivery of customer communications and documents

Product(s)

Value

  • Accelerated production workflows with Exstream and eSignLive for e-signatures to drive digital communication models
  • Introduces document standardization to reduce the need for multiple templates
  • Speeds time-to-market and produces significant savings in time and money
  • Generates professional, high-quality documents that are easier to read

About Donegal Insurance

Donegal Insurance Groupconsists of nine companies offering property and casualty insurance through a network of 2,500 independent agents in 22 states within the Mid-Atlantic, Mid-Western, New England and Southern regions of the US.