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Universal Insurance Group

Universal Uses Emerging Technology to Improve Customer Relationships

Universal Insurance Group logo

OpenText Exstream integrates with Guidewire InsuranceSuite for policies, billing and claims

The implementation of OpenText Exstream has been so reliable and successful that our corporate strategy is pushing toward more developments in this software. It is becoming a vital tool for capturing customers and raising the profile of our company.

Daniel Acevedo, Publishing Technical Leader, Universal Insurance Group

Challenge

  • Satisfy the needs, expectations and the security of customers by implementing advanced technologies and quality systems to handle claims efficiently
  • Replace legacy document generation with a new core solution that would seamlessly integrate with as many business lines as possible

Product(s)

Value

  • Improves document quality and staff productivity
  • Provides the agility to respond quickly to business changes and demands
  • Through a multi-tier implementation strategy it integrates with Guidewire InsuranceSuite and OnBase Enterprise Content Management providing reliable responses and great portability

About Universal Insurance Group

With over 30 years of experience in the local market, Universal Insurance Group (UIG) is one of the largest insurance providers in Puerto Rico. It has operations in 17 U.S. states and offers insurance products, policy financing and investment options.