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nib Targets Customer Communications with Enhanced CCM Platform

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OpenText Exstream transforms nib customer experience

In looking to upgrade our customer communications capability the directive was to enhance customer experience and support business growth. OpenText Exstream delivered that result. It simply stood out in terms of features and the ability to satisfy what we were looking for.

Glenn Moore, Head of Core Applications Delivery, nib

Challenge

  • Improve the customer experience by providing correspondence that is timely, relevant, personalized, and delivered in line with customers’ preferences
  • Need to be able to support multiple delivery and device channels

Product(s)

Value

  • Provides the capability to support nib’s business segments and partner distribution strategy
  • Simplifies document maintenance and improves the speed to market around creating/updating customer correspondence
  • Supports marketing efforts in creating personalized and relevant customer correspondence

About nib

nib provides value for money and affordable health cover to more than one million people across Australia and New Zealand. With more than 60 years’ experience, the Newcastle-based health insurer has witnessed dynamic shifts and changes in what has become a highly competitive sector.