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Westgate Resorts

Westgate Resorts Leads Way on Digital Transformation

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OpenText TeleForm and OpenText LiquidOffice transform document processes for timeshare group

Being able to do the same workload with fewer employees was a big saving for us and without a doubt, using the OpenText solutions has improved the service that Westgate can give to its customers.

Donna Larson, Print and Imaging Manager, Westgate Resorts

Challenge

  • Improve the creation and processing of large amounts of documentation
  • Upgrade document handling, storage and availability through digitization of paper documents and workflow automation

Product(s)

Value

  • Reduces agent headcount by 50 percent, resulting in significant savings
  • Improves customer service by cutting response times from two days to just minutes
  • Increases staff productivity by replacing manual processes with automated workflows

About Westgate Resorts

Westgate Resorts has established itself as a world leader in the timeshare and hospitality industry, with properties in Florida, Tennessee, Virginia, South Carolina, Missouri, Utah, Nevada, and Arizona. A recent development has also seen this fast-growing company purchase Cocoa Beach Pier, a center for restaurants and bars on Florida’s Space Coast.