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Electrabel

Electrabel Realigns Digital Image and Cuts Expenditures with OpenText™ TeamSite

Electrabel logo

Energy giant improves customer experiences with modernization project

OpenText TeamSite has given our website a completely new look and feel, and we’re now able to communicate faster and more effectively to those who matter most to us – our customers.

Kris Jansen, head of IT delivery, Electrabel

Challenge

• High costs of paper-based communications
• Inability to create and publish fresh digital content quickly
• Need for modern, mobile-friendly customer experiences

Product(s)

Value

• Reduces call center volumes significantly
• Speeds up time-to-web of digital content – from one month to one day
• Achieves new corporate image with a fresh look and feel, aligning with the group’s image and branding

About Electrabel

With more than a century of experience in generating and supplying energy, Electrabel is one of Belgium’s most important employers.