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OSRAM

Osram Improves Web Content Management System with OpenText™ Optimize Service Program

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OpenText services reduce IT incidents and increase system availability

Since using the OpenText Optimize Service Program, the number of IT incidents has decreased by 80 percent.

LUKAS PISCHALA, SENIOR TECHNICAL MANAGER, IT BUSINESS PROCESSES, INFORMATION & MARKETING, OSRAM GMBH

Challenge

  • Customers and retailers need to quickly and reliably access production information online
  • Initial public offering has led to use of website as a strategic image and brand management tool
  • Investors need direct access to relevant stock market information

Product(s)

Value

  • Number of support incidents reduced by 80 percent
  • System availability increased to 99.97 percent
  • System administrator’s working time reduced by 20 percent

About OSRAM

OSRAM, based in Munich, is a globally leading lighting manufacturer with a history dating back more than 100 years. The portfolio ranges from high-tech applications based on semiconductor technology, such as infrared or laser lighting, to smart and connected lighting solutions in buildings and cities. OSRAM had around 33,000 employees worldwide at the end of fiscal 2015 (September 30) and generated revenue of almost €5.6 billion in that fiscal year. About 43 percent of the total revenue is generated from semiconductor-based products.