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Canal Digital Kabel AS

Canal Digital Kabel Customer Proposals and Contracts go Digital and Mobile in the Cloud

Canal Digital Kabel AS logo

OpenText™ Communications Center CRM provides real-time integration to Salesforce.com® CRM, speeding up customer acquisition, and improving visibility and conversion rates.

The users very quickly accepted the intuitive solution. With real -time access, they no longer have to worry about paperwork, returning to the office, scanning the documents, and data entry. They can remain in the field for longer, create proposals and contracts more quickly, and have improved conversion rates, ultimately reducing the cost of customer acquisition for Canal Digital Kabel.

SINDRE WRANGELL, HEAD OF FRONTEND IT DEVELOPMENT, CANAL DIGITAL KABEL AS

Challenge

  • Delays in customer acquisition due to paper-based customer contracts
  • Lack of digitized contract generation and storage
  • Need to generate customer proposals and contracts on mobile devices
  • Lack of direct integration of proposals and contracts to CRM (Salesforce.com®)

Product(s)

Value

  • Digitized contracts and customer signatures immediately stored in the cloud
  • Immediate visibility within call center speeds up query handling and improves customer service
  • Field sales able to generate proposals and contracts face-to-face with customers using Apple® iPad® tablet, raising conversion rates
  • Integrated to Salesforce CRM in the cloud, in real time

About Canal Digital Kabel AS

Canal Digital Kabel AS, part of Telenor Norway AS, is one of the largest TV and broadband providers in Norway. The company invests billions in infrastructure and new developments to ensure customers have modern and future-proof solutions. It delivers innovative TV and broadband solutions to more than 500,000 Norwegian households.