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Western Cape Government, Department of Transport and Public Works

Western Cape Government Accelerates Reliable Service

Western Cape Government, Department of Transport and Public Works logo

Department of Transport and Public Works reduces turnaround for licenses and invoice payments for improved efficiencies and service delivery

As we introduced OpenText, we have reduced the turnaround time for operator licences by close to two-thirds. We have less of a need to respond to complaints, which allows our management team to focus on further improving service delivery to our clients.

Yasir Ahmed, Chief Director,Transport Regulation, Transport and Public Works
Yasir Ahmed, Chief Director, Transport Regulation, describes how OpenText ECM helps the department gain process efficiencies and improve service delivery to public transport operators and suppliers.

Challenge

• Misplaced paperwork caused long delays
• Process inefficiencies

Product(s)

Value

• Empowered staff and clients with visible, predictable processing and positive interaction
• Cut average operator license turnaround from 147 days to 45 days
• Compliant with mandated deadline for supplier payments

About Western Cape Government, Department of Transport and Public Works

The Western Cape Government works closely with the national government and municipalities in the Western Cape to ensure that the citizens of the province have access to the services, facilities and information they need. The Department of Transport and Public Works is responsible for the construction and maintenance of roads, educational and health facilities, and general buildings. It also increases growth and job opportunities through various programmes and increases access to safe and efficient transport. For more information, visit: https://www.westerncape.gov.za/dept/tpw