• More
Menu Search

Britannia Hotels Limited

Britannia Hotels Protects and Secures Sensitive Customer Data with OpenText

Britannia Hotels Limited logo

OpenText RightFax and OpenText Alchemy help ensure PCI compliance and provide electronic document archive and workflow efficiency improvements

The RightFax and Alchemy solution has enabled us to achieve the PCI compliance we sought, helping us avoid costly penalties for non-compliance.

KAREN POWNALL, GROUP IT AND PROJECT MANAGER, BRITANNIA HOTELS LIMITED

Challenge

  • Exposure to fines from credit card payment providers due to lack of PCI compliance
  • Large volume of paper documents and faxes, slow and cumbersome to process
  • Need for long-term retention of documents to aid in dispute resolution

Product(s)

Value

  • Achieved quarterly PCI compliance and passed annual audit
  • Incoming faxes and paper documents now available electronically via document links in email
  • Reliable, quick retrieval of documents speeds up query handling and improves customer service

About Britannia Hotels Limited

Britannia Hotels, founded in 1976, is headquartered in Altrincham, Cheshire. The company operates a portfolio of 52 hotels across the UK and six holiday parks, which operate under the Pontins brand. A total of more than 14,000 bedrooms provide quality accommodation for families, leisure, and business users, with a range of city center, seafront, airport, and country locations.