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The Insurance Corporation of British Columbia

ICBC Turns ECM Corner for Added Business Value

The Insurance Corporation of British Columbia logo

Auto insurance provider enhances efficiency and service with new digital claims management system supported by OpenText Content Suite

Content Suite is a key part of two of our largest transformational projects. I'm excited to look forward to how we can continue to increase the value that this information brings to our partners, our stakeholders and our customers.

Dan Schick, Manager of Business Information and Digital Solutions for ICBC
Hear Dan Schick describe how ICBC is advancing enterprise content management within the organization to change and transform the way they do business.

Challenge

• Replacing outdated manual methods
• Gaining value from information while ensuring compliance
• Meeting customer demand while maintaining rates and customer service

Product(s)

Value

• Transformed claims support with digital content management
• Extended business value of managed information
• Increased efficiency to support corporate mission for service and affordability

About The Insurance Corporation of British Columbia

The Insurance Corporation of British Columbia is a provincial Crown corporation established in 1973 to provide universal auto insurance to B.C. motorists. They are also responsible for driver licensing, and vehicle licensing and registration. For more information, visit: www.icbc.com