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Alberta Motor Association

Alberta Motor Association Re-Paves Document System for Increased Business Traffic

Alberta Motor Association logo

CAA/AAA Affiliate Replaces Outdated Manual Processes with Enterprise Content Management from OpenText

Historically, retrieving a document would take two weeks on average and occasionally up to three months. Compare that with today, where documents are available in real time and put to use within minutes.

David Panteluk, Manager of System Development with AMA

Challenge

• Desk-to-desk paper policy, claims management
• Processing delays of two weeks to three months

Product(s)

Value

• Same-day digital document availability
• Cost and space savings
• Immediate, confident customer service
• Efficiency for increased workload

About Alberta Motor Association

For more than 50 years, the Alberta Motor Association (AMA)—affiliated with the Canadian Automobile Association (CAA) and its “Triple A” American counterpart—has provided auto, home, health and other insurance plans. Nearing one million people, close to one in every three households in Alberta, Canada, maintains membership with the AMA. For more information, visit: https://ama.ab.ca/