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New York City Transit Authority

Transit Authority Transforms Route Performance Through Data Analysis

New York City Transit Authority logo

OpenText™ Information Hub helps New York City Transit Authority enable public transparency and system improvement

One area where iHub really shines is in the integrated development environment. That’s the prime reason why we chose OpenText. Now, we’re integrating our systems seamlessly. It gave us flexibility, scalability and visualization.

Tuan Huynh, Senior Developer with NYCT

Challenge

• Use data more effectively to  drive performance improvements, distributing information to enhance operations
• Plug into multiple data sources for a full picture of transit needs, integrating millions of data points cost effectively
• Distribute data on a daily basis in a format that’s easy to access, enabling customized and flexible reporting

Product(s)

Value

• Better decision making through data visualization and analysis, which empowers employees to improve service performance
• Integrated, flexible development creates cost savings, increased transparency, improved access to data and reports
• Greater responsiveness to performance issues along transit routes, for more satisfied users and riders

About New York City Transit Authority

The New York City Transit Authority (NYCT) is the largest transportation network in North America, serving 15 million people throughout a 5,000-square- mile area. With 24 subway lines, 224 bus routes and a total of 45,000 employees, NYCT serves more than seven million people weekly.