• More
Menu Search

Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

DVKA Optimizes Productivity

Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA) logo

Maximizing automation and increasing employee efficiency with a business process management solution from OpenText

 

We are reaching an incredible productivity level due to OpenText: the 60 or so specialist users in the Special Agreement area complete more than 50,000 transactions per year.

MARKUS AHLRICHS, HEAD OF IT AT DVKA

Challenge

  • Process automation requires digitization
  • Lack of integration with other systems
  • Pressure to reduce employee workload

Product(s)

Value

  • Process automation supported by digitization of documents
  • User-friendly solution encourages adoption by users
  • Automation increases employee productivity

About Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA) is part of the German National Association of Statutory Health Insurance Funds (GKV-Spitzenverband). It is a service provider and trusted partner of health insurance funds, their insured parties and associations, other social insurance funds, and international institutions. As an international link between social insurance systems, DVKA provides comprehensive services that are in line with European Union (EU) requirements and the terms of agreements with over 40 countries. DVKA provides health insurance services that cross-border commuters, family members, pensioners who live abroad, employees posted abroad, and tourists receive through the German health insurance fund.