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AmerisourceBergen

Leading Pharmaceutical Distributor Scales to Meet High-Volume Demand

AmerisourceBergen logo

AmerisourceBergen fulfills document requirements of record-breaking Walgreens partnership with OpenText Customer Communications Management

We have the power and performance needed to create, render and distribute a quarter million documents into customers’ hands by the next morning.

Scott Marshall, Director of Applications Development, AmerisourceBergen
Scott Marshall and Hiren Patel describe how OpenText Customer Communications Management helps support increased business demand

Challenge

• System limitations to handle tripled business demand
• ‘Ship or die’ reality for timely, regulated drug distribution

Product(s)

Value

• Re-architecture and upgrade of document delivery solution to meet business demand
• Reliable, up-to-minute distribution of more than 250,000 documents per day
• Cost-savings in millions per year related to operational efficiencies
• Sales increase related to additional marketing communications

About AmerisourceBergen

AmerisourceBergen Corporation sources and distributes pharmaceutical products to healthcare providers, pharmaceutical and biotech manufacturers, and specialty drug patients in the United States and internationally.