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Ocado

Ocado Delivers the Goods with New Online Grocery Service

Ocado logo

Outsourcing e-commerce to OpenText™ B2B Managed Services enables reliable and accurate home grocery deliveries

Outsourcing to OpenText gives us a competitive edge. As a dedicated e-grocery business, we can focus on delivering superior customer service and quickly scaling our business nationwide.

Tim Horne, Head of IT Retail, Ocado

Challenge

• Unique cost structure and supply chain
• Need for reliable, outsourced support

Product(s)

Value

• Accelerated digitization of supply chain
• Robust e-commerce infrastructure
• Superior customer service
• Increased competitiveness

About Ocado

Launched in early 2002 and valued at £687 million (USD 1 billion), Ocado offers the freshest high-quality food and a wide range of grocery products at affordable prices. Ocado is set to become a leading online European food retailer, operating a dedicated, scalable e-grocery service from regional distribution centers, and targeting areas with high population density across the United Kingdom (UK). The grocery service is now available to 6.24 million households.