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Boubyan Bank

Boubyan Bank Deposits Documents with OpenText to Improve Customer Service, Drastically Cutting Processing Times

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OpenText Content Suite provides secure, long-term document storage, document process improvements and automated workflow, to deliver improved customer service

Our users quickly recognized the improvements that the OpenText solution provides. Automation has removed many mundane tasks and the alerts that are provided ensure they are able to meet their key performance indicators (KPIs).

Shadi Abu Shamma, Project Manager at Boubyan Bank

Challenge

  • Account, loan and credit card applications taking excessive length of time to process using paper forms and email
  • Extensive use of email to share documents caused document loss, leading to delays in processes
  • Needed a long term archive capability for all documentation providing fast and reliable retrieval

Product(s)

Value

  • Process automation and controlled workflow has reduced application processing from days to just hours or even minutes
  • Consistency in long-term archival provides fast, accurate document retrieval helping to deliver high standards of customer support
  • Document loss eliminated through use of document attachments in workflow tasks rather than emails

About Boubyan Bank

Boubyan Bank, headquartered in Kuwait City, was established in 2004 as an Islamic bank working in accordance with the Islamic Shari’a. Boubyan’s culture encompasses a focus on customers’ needs, working as a team to exceed expectations with the highest standards of integrity and professionalism. Through careful, planned growth, the bank achieved profits of 20.3 million Kuwaiti Dinar until Q3 of 2014. The bank provides a range of financial services to individuals and corporate clients, from day-to-day banking, credit cards and loans.