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KPN

Reducing the time to market and lowering costs at the same time

KPN logo

Using the OpenText Cordys platform, KPN has created a highly flexible BPM infrastructure to meet its competitive needs

The OpenText Cordys BPM platform ensures that we can react efficiently and quickly to the ever-changing needs of our customers.

Jan Muchez, CIO of KPN

Challenge

  • Better customer service
  • Faster delivery of new services
  • Orchestration of end-to-end customer
  • Flexible orchestration solution for the Business Support Systems

Product(s)

Value

  • Shorter time-to-market
  • Single view of the customer
  • Real-time monitoring
  • Improved customer satisfaction
  • Reduction of resources

About KPN

KPN is the leading telecommunications and IT service provider in The Netherlands, offering wireline and wireless telephony, internet and TV to consumers. KPN offers business customers complete telecommunications and IT solutions. KPN Corporate Market (previously known as Getronics) offers global IT services and is the Benelux market leader in the area of infrastructure and network related IT solutions.