Open Text Content World Breakouts

BOS3763 Customer Case Study: Email Management at Cozen O'Connor

Description:

Emails often contain very valuable information, but the content remains trapped in individual mailboxes and outside of general firm resources. As emails become formal business records, the capture and retrieval becomes a daunting challenge for both IT and the end-user community. Discover one firm's journey as they build upon their vision of best practices for email management. Beginning in 2005 with their upgrade to DM5, and implementing a matter-centric approach to streamline saving emails into the DM, they've taken the process to a new level. By incorporating automated filing and marker technologies to facilitate the sharing of matter-related emails, the firm continues to bridge the gap between sole ownership of email and corporate asset, while at the same time reducing risk and enhancing productivity.