BT Success Story
BT Human Resources Reaches New Service And Efficiency Levels With OpenText
BT improves access to files and improves compliance with regulations related to retention and disposal of employee records with OpenText Records Management.
“Thanks to OpenText, our human resources function is now compliant with Data Protection law and other retention legislation in the UK. Our service levels have improved, we’ve saved money on storage and resourcing and paved the way for a number of other exciting future initiatives.”
— Gill Roberts, BT, Group HR Policy Manager
The cost and time required to record, warehouse, retrieve and re-file more than 10 million sheets of paper contained in personnel files was a major burden for BT. The company wanted to establish a rigorous records retention and archiving solution that complies with the UK Data Protection Act (DPA).
OpenText Records Management has helped improve the speed and accuracy of retrieval requests through the instant availability of information. The system has also reduced the reliance on outsourced retrieval and associated costs. BT has ensured compliance with regulations related to retention and disposal of employee records for both current and former employees.
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Operating in more than 170 countries, BT is one of the world’s leading providers of communications solutions and services.
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