Capture Your Customers with Unified Experiences
To reach today’s highly connected and empowered customers, businesses need to deliver a unified customer experience that engages users with compelling, responsive content regardless of device or channel.
OpenText Customer Experience Management (CEM) solutions help world-class brands such as Hyatt, Hi3G and City of Barcelona maximize the effectiveness of their digital experiences—setting them apart from the competition, inspiring brand loyalty among customers, and driving increased revenue.
OpenText CEM solutions include:
- Enterprise Digital Asset Management (e-DAM): Produce, distribute, and control assets across content channels and media platforms with secure, cost-effective tools
- Web Experience Management (WEM) and Web Content Management (WCM): Captivate your customers with compelling, responsive web content across omni-channel touch points
- Tempo: Fuel business productivity and innovation by enabling sharing, collaboration, and connection among users
- Customer Communications Management (CCM): Improve customer experience and document efficiency through automated customer communications
Discover the value of an engaging, cohesive digital experience in The Unified Customer Experience Imperative (May 2013), from Forrester Research, Inc.
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The Unified Customer Experience Imperative (May 2013), from Forrester Research, Inc.