The Because Process Matters blog is intended to increase awareness about all things process by keeping our readers up to date with news, thought leadership discussions and our perspectives on issues that impact business process improvement at all levels – from efficiency and productivity to complete business transformation.
In preparation for our launch of Assure for Customer Service, we engaged IMTS (Integrated Marketing Services) to help us better understand how customer service professionals use technology to solve their customer services challenges...
The announcement today that OpenText has acquired Netherlands-based
Cordys will provide significant value to customers, partners, and
prospects. Not only does it give them many new capabilities, but it also
gives them a host of new options for deployment.