Top Contact Center Trends to Influence CX Success

The recent Aberdeen Group report, Contact Center and Customer Experience Process Trends in 2017, makes it clear that “keeping track of the trends in the market is vital to shaping your organizational strategy to drive expected results.”

This timely report distinguishes between industry buzzwords that might already be table stakes, those that are nothing more than the repackaging of existing activities, and significant trends that can actually influence the success of your customer experience programs.

Download the report and discover the top four trends Aberdeen believes can have the greatest impact on key business measures:

Jason Goodroe, Aflac – "Working with marketing to find the core message that resonates"

Download the Report

Contact Center and Customer Experience Process Trends in 2017

OpenText Process Trends