Forrester Names OpenText a Strong Performer in Workforce Optimization

The Forrester Wave™: Workforce Optimization Suites, Q3 2016, names OpenText™ a Strong Performer, citing “three main strategic thrusts for the technology: 1) integrating it into a broad CEM play; 2) using analytics to drive improved customer service; and 3) providing numerous as-a-service consumption models.”

“ ... The suite’s shining star, its interaction analytics tool Explore, has saved one customer more than seven figures from just the analysis on 20,000 calls.”

Forrester Wave™: Workforce Optimization Suites, Q3 2016
Watch how Asurion uses OpenText Qfiniti to partner with their customers to protect millions of consumer devices and ultimately keep them connected.

The Forrester Wave™: Workforce Optimization Suites, Q3 2016

Forrester also ranked OpenText Workforce Optimization (WFO) Software among the highest ratings in interaction recording and eLearning and coaching, and among the second-highest ratings for product architecture and customer satisfaction.

Learn more about how you can put our 32 years of WFO expertise and innovation to work in your organization.

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The Forrester Wave™: Workforce Optimization Suites, Q3 2016