Extend ECM into Business Applications to Make Processes More Productive

Integrate ECM Across Business Processes for Greater Productivity and ROI

By integrating Enterprise Content Management (ECM) into the lead applications where work actually takes place, OpenText™ Content Suite 16 connects disparate business processes and information sources—sharing content across the enterprise to improve insight, efficiency, and throughput.

According to AIIM (Association for Information and Image Management), 61 percent of workers operate in environments where there is zero connection between their ECM platform and their other business systems. Massive volumes of digital information from varying resources often mean logging into multiple applications to obtain the right content for important business decisions—and enterprises struggle to digitize, integrate, and simplify these business processes.

The new way of thinking addresses the problem. As the paper Transform Insights, Improve Operational Excellence, and Delight Customers with Extended ECM from the Digital Clarity Group (DCG) explains, "Content increases in value when extended to business applications."

The new generation of OpenText Enterprise Content Management solutions enable that by integrating with leading applications (such as SAP®, Oracle®, Microsoft® and Salesforce®) to seamlessly bridge silos and share information across the enterprise. These solutions bring together formerly isolated applications where the work actually takes place—whether on premises, in the cloud, or as a hybrid—to share information and improve insights and efficiency.

Hydro Tasmania, an Australian producer of renewable energy, saw firsthand how integrating across applications provides a "single source of truth" that gives context to content. According to the DCG paper, Hydro Tasmania and other businesses also receive other benefits: "Their experiences validate and underscore that organizations deploying ECM typically reap three to five times greater ROI when integrating content with core business processes at the beginning of the activity." 
 

Fill out the form and download Transform Insights, Improve Operational Excellence, and Delight Customers with Extended ECM to learn more about the benefits of integrating ECM with key applications.

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READ THE DIGITAL CLARITY GROUP PAPER

Transform Insights, Improve Operational Excellence, and Delight Customers with Extended ECM