The nexus of mobile, social, cloud, and the contact center is radically reshaping the ways in which companies conduct business today. Nowhere is this upheaval more apparent than in omni-channel customer experiences.
Are any of these roadblocks impeding your omni-channel customer experience?
- Weak top-down strategies
- Disparate content, channels and systems
- Internal process inefficiencies
- Supply chain misalignment
- Lack of funding
Learn how to overcome these common roadblocks and expedite your path to conduct an optimal, unforgettable omni-channel experience in the webinar on demand: Driving Change: Addressing 5 Roadblocks to Omni-Channel Engagement.
You’ll hear experts from 1to1 Media, Peppers & Rogers Group, and OpenText discuss how to drive a customer-centric culture, integrate your digital content lifecycle and digital supply chain, and stitch together the entire omni-channel customer journey from end to end.
Editor-in-Chief, 1to1 Media
Best-Selling Author and Founding Partner, Peppers & Rogers Group
Senior Director, Product Marketing, OpenText