Loyal Customers Are Just a Digital Experience Portal Away

Maximize Lifetime Loyalty with Digital
Experience Portals

It's no secret that existing customers are critical for revenue growth. In fact, 63% of revenues, on average, come from existing customers, according to commissioned research from Forrester Consulting, conducted on behalf of OpenText. So building strong customer relationships is imperative.

To increase customer retention and loyalty, it's important to improve digital customer interactions and deliver great web and mobile experiences at every phase of the customer or partner life cycle.

Forrester DX Portals Infographic
Click to view the full infographic
Digital experience (DX) portals are key to achieving that goal, and enterprises are using them strategically across the customer life cycle—and are reporting increased satisfaction, engagement, and retention, according to the Forrester Consulting research. Many companies have also seen unexpected efficiency gains, such as fewer calls to customer service and better business alignment and visibility.

To find out more about the planned and unexpected benefits that DX portals provide, view the infographic, Invest in Lifetime Loyalty With Digital Experience Portals.

 

 

Read the February 2016 Forrester Consulting study, Digital Experience Portals: A Modern Approach to Secure, Multichannel Customer Experiences, for even more information about the benefits of DX portals and how enterprises are using them.

You'll Learn:

  • Why DX portals are key to achieving revenue, customer lifetime value, and other benefits
  • How implementation and integration challenges impede goals
  • The ways a portal and partner can help you succeed

Download the Forrester Study

Digital Experience Portals: A Modern Approach to Secure, Multichannel Customer Experiences, by Forrester Consulting.