OpenText Recognized by Gartner as a Magic Quadrant Leader in CCM Software
Companies included in the Magic Quadrant for Customer Communications Management Software are evaluated on their "ability to execute," which examines how well a provider sells and supports its Customer Communications Management products and services on a global basis. In addition, "completeness of vision" is evaluated, which looks at how well each provider understands enterprises’ changing requirements for Customer Communications Management, including the movement toward more interactive and on-demand capabilities, as well as multichannel versus print output. The report also assesses provider's plans to address market trends, such as cloud delivery options and the increased use of analytics, social and mobile technologies.
OpenText was also positioned as leader in the 2015 Customer Communications Management MQ. With the acquisition of Exstream in 2016, OpenText has gained ground in both our ability to execute and our completeness of vision. Learn more about those gains and find out why OpenText was positioned as a leader in the 2017 Gartner Customer Communications Management Magic Quadrant report. Read the press release.
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