OpenText Recognized by Gartner as a Magic Quadrant Leader in CCM Software

Quadrant chart

Companies included in the Magic Quadrant for Customer Communications Management Software are evaluated on their "ability to execute," which examines how well a provider sells and supports its Customer Communications Management products and services on a global basis. In addition, "completeness of vision" is evaluated, which looks at how well each provider understands enterprises’ changing requirements for Customer Communications Management, including the movement toward more interactive and on-demand capabilities, as well as multichannel versus print output. The report also assesses provider's plans to address market trends, such as cloud delivery options and the increased use of analytics, social and mobile technologies.

OpenText was also positioned as leader in the 2015 Customer Communications Management MQ. With the acquisition of Exstream in 2016, OpenText has gained ground in both our ability to execute and our completeness of vision. Learn more about those gains and find out why OpenText was positioned as a leader in the 2017 Gartner Customer Communications Management Magic Quadrant report.

Learn how Gore Mutual Insurance Company is using OpenText Exstream to deliver a total digital experience to its customers.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

DOWNLOAD THE REPORT

Download the Gartner Magic Quadrant for Customer Communications Management Software