Digital business is revolutionizing how, when and where communications between organizations and their customers are created and delivered. Customer Communications Management (CCM) can improve this communications process, reduce costs and deliver highly relevant communications.
OpenText is proud to have been recently named a Leader in the Gartner Magic Quadrant for Customer Communications Management based on its ability to execute and completeness of vision. With 20 years of experience and thousands of global customers, we continue to innovate and advance CCM solutions with functionality and options for cloud deployment.
OpenText CCM helps organizations:
- Centrally manage all types of communications, high-volume, on demand and interactive document generation.
- Deliver personalized multi-channel communications in print, as well as a cloud service for email, fax and SMS message distribution.
- Simplify and automate document-related business processes to improve performance and efficiency by easily integrating with ECM, BPM, CEM, ERP and CRM systems.
source: Gartner (December 2015)
Read the Magic Quadrant full report to see Gartner's evaluation of OpenText and learn about the latest trends driving demand for CCM.
Source: Gartner Magic Quadrant for Customer Communications Management, Karen M. Shegda, Kenneth Chin, Pete Basiliere, 21st December 2015. Gartner Magic Quadrant for Customer Communications Management, Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties.