OpenText CEO White Paper Series
Welcome to Business Process Management (BPM): Accelerating the Power of Information—the second installment of our CEO White Paper Series, direct from the pen of OpenText CEO, Mark J. Barrenechea.
"Forrester maps the evolution of BPM from the early days of workflow in the 1980’s – as additional capabilities have been incorporated to include model-driven development, web services, case management and ultimately, smart process applications. A smart process application is one for the Enterprise Information Management portfolio, with key BPM capabilities extended to include content management, collaboration, analytics, customer communications, capture, and so on. OpenText is one of the few vendors who can offer such a complete portfolio from a single source."
This white paper explains how EIM delivers the unique opportunity to incorporate business processes and case management applications into a larger, more comprehensive context. It examines how BPM solutions can be used to replace manual, paper-intensive processes and breathe new life into rigid line of business systems, to provide visibility and manageability into mission critical processes, to improve customer service and reduce operating costs through self-service applications, and to link core data, documents and processes.
Read the excerpt:
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