You might recall late last year when we recognized leading pharmaceutical company Genzyme as our overall GlobalStar Enterprise Award winner. Genzyme implemented a Livelink ECM-based solution supporting global content management connecting separate operational silos.

For Genzyme and other biotechnology companies, managing content efficiently throughout countries around the world is a critical necessity. To support project and business process management, the ECM solution provided Genzyme with virtual project areas, information libraries and document management capabilities to enhance project collaboration, help increase efficiency and productivity and support the company’s compliance with the FDA.

In our podcast this week, Mark Wescott, Senior IT Manager at Genzyme, discusses how Genzyme has been able to support its tremendous growth by scaling its document management system to accommodate users located around the world.

The podcast highlights some challenges Genzyme faced in building a global infrastructure; and the ways in which the company is using ECM to enhance collaboration and knowledge management. It also takes a look at how employees can access critical documents securely from a central library; what Genzyme has done to boost user adoption by integrating the document management functionality into Microsoft Office; and how the company has improved overall performance. Also, Therese Harris, Program Manager, Life Sciences at Open Text, discusses the key knowledge and document management trends in the pharmaceutical industry.

Listen to the news podcast here.

Related Resources:
Podcast: Electronic Submissions - Pharmaceutical and Life Sciences Industry
Article: Big Picture Quality
Information Page: Solutions for Pharmaceutical & Life Sciences