Congratulations to everyone at OpenText for the recognition we received this week from two of the key industry analyst firms!
OpenText was named a finalist in the third annual Forrester Research Voice Of The Customer Awards. The Forrester Research Voice Of The Customer Award recognizes initiatives that help companies dramatically improve how they collect, interpret, and react to customer feedback.
OpenText was one of 10 finalists chosen from over 40 award entries. Winners and finalists for this award are selected based on five criteria: clarity of approach, business value to the organization, positive impact on customer experience, innovation, and potential for other companies to repeat the practice.
"The comprehensive, enterprise-wide "culture of the customer" initiative that OpenText has in place brings customer-centricity to the center of the company on a global basis. Our focus has been based on proactive and extensive brand, value, and experience research; the findings of which all pointed to the importance of fostering improved relationships with our customers as a key strategy for growth and competitive advantage across the organization," said James Latham, OpenText's Chief Marketing Officer.
In addition to being nominated for Forrester's prestigious award, OpenText Metastorm was positioned as a leader in the 2011 IDC MarketScape report on Business Process (BP) Platforms. This IDC study uses the IDC MarketScape model to assess the capabilities of vendors to support midrange to complex process improvement scenarios using business process management software.
"With any technology purchase, the ability to deliver results on time, on budget, and in scope is the marker of a good decision. To achieve those results using a BP platform means that enterprises need to take into account how well the software will support the business process, rules that govern the process, the ability to interoperate with third-party applications and systems to consume and deliver data in support of the process, and the strength of the overall architecture to maximize agility and reusability," said Maureen Fleming, program vice president, Business Process Management and Middleware Research programs.
On OpenText's Innovate blog this week, Chief Strategy Officer Tom Jenkins discusses how ECM 2.0 can help you leverage the cloud for more than just apps; Lubor Ptacek recaps his conversations with The Globe & Mail regarding semantic search; and Maureen Gallagher talks about social monitoring tools and the data they can provide.
On Conversations, Joyce Hostyn discusses the value of stories and her experiences from speaking at the PAB2011 conference in Ottawa. Also, read the latest post from the Fax Solutions Team, which discusses how a global manufacturing organization in Ohio is using RightFax to replace all their traditional fax machines, analog phone lines, as well as the toner, paper and maintenance costs that went with them.
Looking for something to do this weekend? Tune in on Sunday, July 3rd at 6:30 pm ET, to watch a recent CTV Province Wide interview with OpenText Chairman Tom Jenkins.
Also, don't forget to register for the first speaking event in the Purpose-Driven Speaker series with Author Simon Sinek, which occurs in New York on July 11th. For updates on future events that are part of this speaker series, please join the mailing list and follow the speaker series on Facebook, as well as on Twitter using this hash tag: #purposebiz
It's amazing how OpenText is helping organizations around the world! This week, read how the Metropolitan Washington Council of Governments integrated OpenText's solutions to increase productivity and improve inefficiencies caused by their workflow processes. Also, check out how Lone Star College System - the largest educational institution in Houston, Texas - improved its online user experience with OpenText.